Who we are
This website is operated by Best Foot Forward Naturopathy (ABN: 33 682 247 097). We are committed to protecting your privacy and handling your personal information in a safe and responsible manner in accordance with Australian Privacy Principles. This Privacy Policy sets out our policies and practices regarding the collection, use and disclosure of information that you provide to us and which we collect from you. By accessing our website (bestfootforwardnaturopathy.com.au), engaging in email correspondence, telephone, using our products or services, or any other form of communication or interaction, you consent to the terms and conditions set out in this Privacy Policy and agree to us obtaining and processing your personal information in accordance with this Privacy Policy and Australian Privacy Regulations. By providing personal information to us, you consent to us collecting, storing, using and sharing your personal information as outlined in this Privacy Policy.
What Information We Collect
We may collect personal information including, but not limited to, your name, contact details, date of birth, gender, emergency contact details, and any information you provide through contact forms, booking systems, or health assessment forms. As part of naturopathic services, or other related health and wellness services, this may include sensitive health information, such as family history, dietary factors and lifestyle factors. We may also collect profile data, transaction data, records of interactions with Best Foot Forward Naturopathy, marketing and communication preferences, your computer and connection information, any volunteered personal information, information required for the use of artificial intelligence (AI) or other software, and any other personal data that may be required to facilitate your dealings with us.
You have the option of not identifying yourself, or using a pseudonym) when dealing with us, as long as it is practical and lawful.
How We Collect Information
Information is collected in various ways including, but not limited to, when you fill out a contact form, book an appointment, subscribe to emails, visit or interact with our website, acquire our services, participate in face-to-face or Telehealth meetings, apply for a job with us, participate in virtual or face-to-face correspondence with us, invest in our business, or enquire about a potential acquisition of our business. Your personal information will be held in hard copy, and/or electronically.
Where possible, we will collect personal information directly from you. However, in certain circumstances we may collect information about you from third parties, including, but not limited to, your guardian or responsible person, other involved healthcare providers, public sources, or our service providers. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party and we will protect this information as set out in this Privacy Policy. If we deem the information has been provided to us unlawfully or unfairly we will destroy or de-identify the information.
If you do not provide us with requested personal information we may be unable to provide our services to you, carry out your instructions, or fulfil the purpose for which the information has been sought.
How We Use Your Information
We use your information for the primary purpose for which you provide it to us, including, but not limited to, respond to enquiries, provide requested goods and services, manage bookings, send relevant updates, communicate with you, provide customer support, maintain customer database, internal administration and operational purposes, assist in product and service development, marketing and promotional activities, ensure website relevance, show relevant advertising and information, perform administrative and operational tasks, comply with legal and regulatory requirements, and any other purpose which is stated at the time of collection, or that you have authorised. When personal information is collected we will, where possible and appropriate, endeavour to explain to you why we are collecting the information and how it will be used.
Sensitive information that is gathered including, information or opinions on individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information will be used by us only for the primary purpose for which it was obtained, for a secondary purpose that is directly related to the primary purpose, and with your consent, or where required or authorised by law.
We may disclose your personal information to third party contractors engaged to perform functions or provide services relating to the purposes for which we collect personal information; third party providers outside of Australia who work on behalf of us to carry out administrative tasks or other services; our employees, contractors and/or related entities that require relevant information to provide goods or services to you; professional advisers, dealers and agents; any party to whom our assets or business is acquired by or merged with; when it is necessary to lessen or prevent serious threat to a patient’s life, health or safety; when you are unable to act on your own behalf due to a medical condition and need to discuss your health information to relatives or emergency contacts in order to ensure you are provided with appropriate care; and when there is a statutory requirement to share certain personal information. We will endeavour to ensure that any personal information that is shared is accurate, complete and relevant. We may also disclose your personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations of users. At your request, we will share your personal information with a chosen representative or any person acting on your behalf.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access. Despite our best efforts to securely store your information, due to the nature of electronic communication, we cannot guarantee the privacy or confidentiality of your personal information, as we do not have full control over the transmission or storage of personal information disclosed. By participating in electronic communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.
We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was obtained, with the exception of where there is a legal obligation to retain such information, including your health information.
Personal information that you provide to us may be collected, stored, or processed on servers located outside of Australia. Due to the nature of electronic and network storage being accessible via various countries online, it is not always known which country your information is being held or accessed.
Cookies
This website may use cookies and tracking technologies to collect certain information about your use of our website to improve your browsing experience. This information is not intended to identify you personally. If, and when, you choose to provide our website with personal information, this information may be linked to the data stored in cookies.
Artificial Intelligence (AI)
If we use automated systems, including but not limited to, artificial intelligence (AI) or algorithms, we will endeavour to inform you when a decision affecting you has been automatically made; provide transparency on the criteria that the automated process uses; and allow you to request human review of an automated decision where legally required or where it significantly impacts you.
Third Parties
We may use third-party services, including, but not limited to, booking systems and email platforms, which may store your data securely on our behalf.
This site may include embedded content (e.g. videos, images, articles, links etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. We do not have any control over such embedded content and are therefore not responsible for the protection and privacy of any personal information which you provide to external sources.
Communication and Marketing
We may use your personal information to communicate and market our goods and services to you via communications including, but not limited to, mail, email and phone. If you indicate a preference for a communication method we will endeavour to use that method wherever practical to do so. You may opt out of direct marketing at any time by notifying us in writing or by using the opt-out methods in the communication. We do not provide your personal information to other organisations for the purposes of direct marketing.
Access and Updates to Personal Information
You may request access to or correction of your personal information at any time by contacting us. Please note that certain conditions apply to us deleting or destroying your personal information and in some cases we may not be able to. It may be impossible to completely delete your information. However, we will functionally delete the information and not sell, transfer or use your personal information moving forward. We will respond to requests to access information within a reasonable time. Although we will not charge a fee for accessing your information, we may charge an administrative fee for providing you with a copy of your personal information. We may require personal identification from you prior to releasing requested personal information.
Privacy Policy Changes
This privacy policy may change at any time and all changes will be posted onto the website. Unless stated otherwise, changes will come into effect immediately upon publication on the website. Your continued use of the website means you agree to be bound by the amended privacy policy.
Privacy Breach Complaints
If you have any complaints or concerns about your privacy, please express them in writing to the below email address. We will endeavour to resolve them within 30 days. If you are not satisfied with our response you may also contact the Office of the Australian Information Commissioner (OAIC).
Contact
If you have any questions about this policy please contact us at info@bestfootforwardnaturopathy.com.au